Privacy Policy
This policy explains what information we collect when you use our website or place an order, how we use it, and the rights you have over it under UK data protection law.
Last updated: 3 August 2026
Who we are
HandFab makes handmade kitchen knives in Scotland. For the purposes of UK data protection law, we are the data controller for the personal information described in this policy, which means we decide how and why it is used.
Information we collect
When you visit the site, we automatically collect certain information about your device, including:
- Your web browser, IP address, time zone, and cookies
- Pages or products you view, and how you interact with the site
When you make, or attempt to make, a purchase, we collect personal information including:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information, processed securely by our payment provider. We do not store card details.
How we use your information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your purchase
- Arrange shipping and provide tracking information
- Screen orders for potential risk or fraud
- Improve and optimise our website and services
Where you have opted in, we may also use your email address to send occasional updates about new products or releases. You can unsubscribe at any time.
Sharing your information
We share your personal information only with trusted third parties where necessary to run our business, such as:
- Payment processors
- Shipping and courier services
- Website and e-commerce platform providers
We do not sell, rent, or trade your personal data.
International customers
If you are located outside the UK, your information may be transferred to and processed in the UK, or in other countries where our service providers operate.
Data retention
We keep your personal information only for as long as necessary to fulfil orders, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your rights
If you are a UK or EU resident, you have the right to:
- Access the personal data we hold about you
- Request correction, updating, or deletion of your data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at handfab.enquiries@gmail.com.
Cookies
This website uses cookies to improve functionality and your experience. You can control or disable cookies through your browser settings, though some features of the site may not work correctly as a result.
Data security
We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on this page.