Shipping policy
UK Shipping
All UK orders are shipped using a 24-hour tracked service with age verification.
In line with UK law, delivery requires confirmation that the recipient is 18 years of age or older. A valid form of ID may be required upon delivery.
International Shipping
Orders outside the UK are shipped using a tracked service with age verification, where available.
As part of our order process, international customers may be asked to provide a photo of a valid form of government ID (such as a passport or driving licence) to confirm their age before an order is dispatched. Orders will not be shipped until this has been completed where it is required.
International delivery times will be longer than UK orders and can vary depending on destination, customs processing, and local courier services.
For customers in countries such as the USA, Canada, Dubai (UAE), and the rest of the world, delivery times are estimates only and cannot be guaranteed.
We reserve the right to decline, cancel, or restrict shipping to any country, region, or address at our discretion, including where we are unable to verify a recipient's age, where local laws or courier restrictions prevent us from shipping our products safely or legally, or where an alternative verification method is required. Where an order is cancelled for these reasons, a full refund will be issued.
Customs, Import Duties & Local Laws
When ordering from outside the UK, the customer is responsible for ensuring that the purchase, importation, and possession of knives is legal in their country, state, or region.
Certain countries apply restrictions based on blade length, blade type, or delivery method, and our couriers may also apply their own carriage restrictions independent of local customs law. If you are unsure whether our products can be legally imported or delivered to your location, please contact us before ordering.
We are not responsible for:
- Delays caused by customs inspections
- Import duties, taxes, or fees
- Items seized, refused, or destroyed by customs or border authorities
- Items refused for carriage by our courier, including due to blade length, product type, or destination restrictions
In such cases, refunds or replacements will not be issued, except where an order is cancelled by us under the International Shipping section above.
Failed Delivery Attempts
Age-verified deliveries require the named recipient to be present and to provide valid ID at the point of delivery. If a delivery attempt fails because age cannot be verified, the recipient is unavailable, or ID is not provided, the parcel may be returned to us by the courier. In these cases, we will contact the customer to arrange redelivery or a refund; any additional courier costs for redelivery may be passed on to the customer.
Order Processing Time
All knives are finished, packed, and shipped by a single maker.
While many orders ship sooner, please allow up to 1 week for orders to be dispatched during busy periods.
Custom Orders
For custom or made-to-order knives, an appropriate lead time will be discussed and agreed at the time of ordering.
Lead times may vary depending on design complexity, materials, and current workload.
Delivery Responsibility
Once an order has been dispatched and tracking information provided, responsibility for the delivery lies with the courier service. We are not liable for delays caused by couriers, customs authorities, or circumstances beyond our control.